Customer Service

 

Phone Orders Call 1-877-232-5878

Shipping & Delivery

 

Shipping Method

Every order is eligible for FREE ground shipping to the continental United States.  All ground orders will ship either UPS Ground or USPS Priority Mail (Post Office) at our discretionPLEASE provide both a UPS and USPS deliverable address if they are different.  Expedited orders: UPS Next Day (Red), UPS 2nd Day (Blue), and UPS Select (3 Day) cannot be delivered to a PO Box and must have a UPS deliverable address.  

International Shipping

We can ship anywhere in the world!  All International orders (excluding Canada) will ship via UPS and include the brokerage fees. Standard Ground orders going to Canada will travel via USPS or UPS at our discretion.  The ground shipping quote only includes the transportation cost and does not include any brokerage/import fees and national, provincial or municipal taxes.  We have no control over what UPS charges customers to clear customs.  An average order of $40-$100 will incur brokerage fees in the neighborhood of $11-$30 depending on the assessed value. Orders that are less than $20 typically pay no brokerage fees.  All other expedited shipping methods to Canada include the cost of shipping and import/brokerage fees.

Shipping Errors & Damage

The online MotoBatt battery selector database is guaranteed to be correct. If you order a battery via our battery selector and it does not fit the application, we assume responsibility for the error and will work quickly to get the issue resolved at our expense. If however, you order a battery for a custom application or an application that is not in our database and it does not fit, it can be returned to us upon approval for a refund less our initial shipping costs. Occasionally, items may arrive damaged regardless the steps taken to prevent damage.  Should your battery or charger arrive in a questionable condition please notify us immediately by emailing digital photos of the shipping box and broken merchandise to sales@motobattbatteries.com.  We will get a replacement unit out immediately.

Delivery

Most items will arrive within 1-5 business days anywhere in the continental United States.  If you have not received email or phone communication within 3 business days after placing your order or if your item has not arrived by the 7th day please bring it to our attention immediately.

Privacy & Security

We take your security/privacy seriously and go to great lengths to protect your identity.  MotoBattBatteries.com is secured by high-grade 256 bit encryption powered by GeoTrust, Inc.  What does this mean for you? The shopping cart information is encrypted before being transmitted over the internet.  This makes it very difficult for unauthorized people to view information traveling between computers.  It is therefore very unlikely that anyone read this information as it traveled across the network.  MotoBattBatteries.com is also tested and certified daily to pass McAfee Security tests which help protect you from identity theft, viruses, spyware and other online threats.

Customer personal, billing, email addresses and phone number will be used in the course of processing merchandise orders only. This information submitted by the customer will only be used internally and will not be shared with any person’s or organizations except vendor warehouse and the common carrier consigned to deliver the merchandise. Your information will never be shared or sold with any outside source.

We may collect and maintain an opt-in e-mail address list of consumers who wish to receive our product updates or special offers. We do not share, trade or sell this information with other person’s or organizations. Your private information is private, and we do whatever we can to maintain that status for you.

Returns & Replacements

We understand that on occasion items will need to be returned. Batteries are electrical devices that have a shelf life and we do not want to take away from future customers, so should a battery need to be returned notify us immediately to receive a Return Merchandise Authorization (RMA) number which is valid up to 30 days from the ORDER DATE. Items received after this time frame will not be accepted. The customer is responsible for all shipping charges including initial costs incurred by MotoBatt Batteries. The buyer must take reasonable steps to properly protect items being returned. When placed into a shipping box make sure the item is secure and not able to move around using similar material to what we used to send the item to you. Damage due to improper packaging will result in the refund being greatly reduced or denied.

Warranties

All MotoBatt batteries come with a full 2 year replacement warranty. To process a warranty we will need to record some information about the type of failure and have the battery ‘top plate or lid’ returned. In most cases there is no need to return the battery if we can determine the type of failure over the phone or by email. A replacement can be processed and shipped to your location for $15.95 (to cover shipping and processing). Even if you did not purchase your battery from us directly we may be able to process your warranty if you have a sales receipt from one of our authorized dealers. Amazon LLC is not currently one of our authorized sales agents. Any purchase made through them via the Amazon Marketplace will need to be processed by Motobatt in Jacksonville FL. Please call or email for warranty details and return instructions for the battery or top plate. Do not send items back without authorization, which includes written notification of the RMA number and return address.

Ordering

You can order online at motobattbatteries.com via our secure shopping cart or by calling toll free 1-877-232-5878 M-F 8am-4pm EST or by sending a check or money order payable to:

MotoBattBatteries.com
Sales Department
600 Quail Run Rd
Irvine, KY 40336

Payment, Pricing & Promotions

MotoBattBatteries.com accepts all major credit cards via our secure online checkout and Google Merchant interface.  We strive to offer quality products and competitive prices.  Promotions will be listed on coupon sites such as Retailmenot.com and ultimatecoupons.com

We have made every effort to ensure all information on MotoBattBatteries.com is factual and correct. Any errors, including typographical, photographic, pricing, coupons and editing errors on the website or within internet ads are unintentional and we reserve the right to correct them without any prior notice or recourse.

Viewing Orders
By clicking on the "My Account" link in the upper right corner of the website you can login and view recent orders and current status.

Updating Account Information
By clicking on the "My Account" link in the upper right corner of the website you can login and view recent orders, update account information, reorder from from previous orders, create wish lists and subscribe to newsletters and more.
Authorized Resellers of MotoBattBatteries.com

Click here to see where you can buy a new MotoBatt battery from an authorized MotoBattBatteries.com reseller